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    0086-510-85310937
    0086-510-85311707
    FAX: 0086-510-85310726
    Sales EM: export@chison.com.cn
    Service EM: service@chison.com.cn
    Other EM: export@chison.com.cn
Service Policy


 
1. Service Commitments

CHISON provides lifetime service for all ultrasound products it sold.



2. Warranty Statement

According to the warranty card enclosed in the packing box, the corresponding free warranty period is provided for the main unit and probe (transducer) from the date of Ex-factory.

CHISON warrants to customer that each Warranted Product will be free from defects in material and workmanship under normal use in accordance with the manuals and specifications provided by CHISON. This warranty is made to direct buyer only and does not extend to any subsequent purchaser of the Warranted Product. Generally, warranty service will be conducted by a authorized CHISON service center.

For the products which need to be replaced within the warranty period, CHISON will replace them with products which have the same specifications, and the replacing products have same rights as the original products.

The original warranty period for the repaired or replaced products which are still in warranty period will not be extended.

 

3. Complaint Procedure

 
The general process to deal with customer’s feedback is as follows:
 
I.   Receive the feedback from customer.

II.  Give reply to  customer as soon as possible (in 24 hours) and ask for the detailed information about the product model, serial number (SN), the detailed malfunction or questions. Meanwhile, try the best to get the name and correspondence of the customer for tracing.

III.  Provide the professional solutions to customer. The possible defective spare parts will be returned to manufacturer for test, repair or replace, please refer to Return Procedure.

IV.  Close the service case after get positive feedback from customer.



4. Return Procedure

Any products need to be returned to CHISON, the following procedures should be carried out:


 I.   Contact with CHISON service center for “ Return Material Authorization ”. The customer should provide the detailed information, such as Model, Serial No.(SN) , and reason for return.  

II.  Only after the customer get authorized No. from CHISON service center, they could deliver the items back to CHISON.

III. The customer should strictly follow the shipping instruction released by CHISON. All items must be packed well before delivery, and
authorized No. must be marked clearly on the packages.

IV. When CHISON get the packages, they will call customer to confirm received quantity and status of the items.




5. Warranty Exemptions

When the warranty period is expired,or the following situations, services will be charged at reasonable cost and it should be born by the user.

System failure due to operations incompliance to our operation manual.
Failure or damage caused by improper and careless moving.
Faiure or damage caused by repair ,modification or disassembling at service station not authorized by CHISON.
System failure due to fluctuation of voltage.
Failure or damage caused by using unqualified ultrasound gel.
Failure or damage caused by connecting other probes not approved by CHISON.